About Us
Who We Are
We proudly provide non-medical home care services to individuals with disabilities, injuries, difficulties with mobility, or illnesses. We are composed of highly trained and competent staff members who are dedicated and experts in delivering home care services in the comfort of our client’s home.
Through our personalized care plan, we can give you the needed care services that are all intended to cater to your unique personal and health needs. With us, we ensure around-the-clock home health care in Southwest Florida to help you achieve optimum health and wellness.
As a home care provider, we want you to trust us with your personal and health needs. We are Bonded and Insured. Know who we are and our aim.
Mission Statement
It is our mission to provide our clients with exceptional home care services and achieve the optimum wellness they deserve. Our mission and vision will be achieved through the application of our core values (C.A.R.I.N.G), which include:
Comfort – keeping our client’s health, safety, quality of life, and well-being central in the design and delivery of services;
Affection– treating and interacting with our clients with love, dignity, compassion, and empathy;
Respect– showing respect for all cultures, religions, ethnicity, sexual orientation, ages, gender, and disabilities;
Integrity– treating our clients with honesty and integrity while recognizing and maintaining confidentiality of client information;
Nurture– nurturing our clients for their optimum independence, security, and privacy;
Generosity– provide our clients unselfish good-hearted staff members who are generous with their care and compassion.
Gissel Jno-Charles – RN, Administrator
“The most powerful force in the world that can change the lives of millions of people is COMPASSION”
Gissel (Gee) has a special love for seniors. Her compassion towards seniors started at an early age when she helped care for her vision impaired Grandmother. She spent the last 26 years as a Registered Nurse providing exceptional care, helping patients and families achieve their best health and happiness.
Gee developed a broad clinical experience and knowledge from working at institutions in the United States and overseas. Her specialties include Pediatrics, Rehabilitation, Cardiac PCU, Med-Surg, and Medical Oncology. Gee always desired to care for patients holistically.
In 2022, she left Lee Health to start Castle Comfort Homecare with her husband Mack. Their vision is helping others achieve a happier and healthier life in the Comfort of their Castle. Gee performs thorough Home Assessments to customize a Care Plan for each individual client. She carefully selects Caregivers and accompanies them on their first shift to ensure Client/Caregiver synergy.
Gee grew up in Dominica, a beautiful Caribbean Island. She is friendly and loves making others happy. Her joy is contagious and is rooted in her faith in God. When Gee is not working, she enjoys singing, painting, fishing, crocheting, providing complementary Music Therapy to clients and volunteering.
Mack Jno-Charles - CEO
“If you have to choose between a good reputation and great wealth, choose a good reputation.”
Mack has an extensive business leadership background in the Supply Chain industry. His career spanned over 30 years with several multi-national, Fortune 500 companies like FedEx, Home Depot, Starbucks Coffee, and Chico’s. Mack is a life-long learner who has a passion for knowledge and exploring new opportunities. He has an MBA in International Business, a Six-Sigma Green Belt from Purdue University, a Counselling Diploma from Light University, and completed 120 hours of Nursing Assistant training.
Mack is passionate about community service. He is an avid volunteer with not-for-profit community organizations such as Habitat for Humanity, Harry Chapin Foodbank, Junior Achievement and Healthy Lee. He served as the Board Treasurer at Our Mother’s Home of SWFL and is on the Advisory Board of the Area Agency on Aging. He helps organize local Food Drives and global Disaster Relief support. In 2020, at the onset of the Covid-19 pandemic, Mack served as a Clinical Chaplain at Naples Community Hospital (NCH) providing comfort and support to patients and families during the pandemic.
As the CEO of Castle Comfort Homecare, Mack aims to serve Clients, Caregivers and Community with the highest degree of Compassion and Integrity. During his leisure time, Mack enjoys playing tennis, cycling, fishing, and spending time with his wife and their sons.
